Occasionally, Sketch Star artists lose connection while saving an animation. This problem is normally caused when accessing Sketch Star from a slow computer, or via a low-speed internet connection. Even if you're using a super-fast computer connected using an ultra-fast Internet connection, it's still possible that one of the machines on the route from us to you isn't up to the task, and so you might get poor performance sometimes.
You can also try the forums for quick answers.
None of that seems to be the problem? if you think you have found a bug in SketchStar, please help us improve it by reporting it.
If you need more help then please click here.
Before you start on the beautiful details of your animation, try drawing a simple outline. This way, you can get the overall composition looking great, and you can make sure everything's going to fit in the frame! Once you're filling in the details, you can start deleting your outline if you don't need it any more.