Frequently Asked Questions

Age Issues

When I signed up, I accidentally put the wrong birth date. Can I change my birth date?

I am under 13 and not a member, now that I can publish animations, what's going to happen to all the animations I created before?

Membership

I saved a lot of Active Projects while I was a free user and I am now a Sketch Star Member. Can I publish those animations now?

How do you win the Bronze, Silver, Gold and Blue Member Awards? (Crowns)

Moderation & Approval

When will my animation be posted? How long does the moderation take?

If an animation is rejected by a moderator, will it still be visible privately to its author?

Saving Problems

What happens if I receive an error message while publishing an Animation?

I got a "Connection Failed!" message when I was trying to save an animation. What does it mean, and is my animation lost?

I published a moving animation, but then it was just a still image when I looked at it on the site. What's wrong?

When I published an animation, it showed on my page as Pending Moderation. I have just checked back to see it, and it has vanished. What happened?

Awards

Why don't I get an Editors Pick Award?

Contest

How many animations can I submit to a contest?

I submitted a great animation to the last contest, but I think it'd be good for the current contest too. Can I submit it again?